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Privacy Policy

1. Who we are

Particles Global ("we", "us") runs this website and is the controller of the personal data described in this policy, unless we say otherwise. We provide Odoo ERP implementation, CFO services, and AI and workflow automation to businesses in Canada, the US and Europe.

Last updated: November 2, 2026

2. What personal data we collect

We collect only what we need to respond to you, run our business and keep the site working.

Information you give us

  • Contact form and email: name, email address, phone number, company, and the content of your message
  • Appointment booking: name, email address, phone number, the time you choose, and any notes you add
  • Job applications: contact details, CV, cover letter, links to professional profiles, and anything else you send
  • Live chat: your name, email address and the messages you send
  • Customer account (if you create one): name, email address and login credentials

Information collected automatically

  • IP address, browser and device type, language, pages viewed, referring page, and date and time of visit
  • Cookies and similar technologies (see section 4)

Information from other sources

  • Business contact details from public professional sources such as LinkedIn, used when we contact you about our services

Please do not send us sensitive data such as health information, government ID numbers or payment card details through the website or by email.

3. How and why we use your data

We use personal data only for the purposes below. Where the GDPR or UK GDPR applies, the last column gives our legal basis.

PurposeData usedLegal basis
Reply to enquiries and book callsContact and appointment details, messagesLegitimate interests (running our business); steps at your request before a contract
Provide and manage our servicesContact details, business details, project informationPerformance of a contract; legitimate interests
RecruitmentApplication details, CVLegitimate interests; steps at your request before a contract; consent where required
Run, secure and improve the websiteTechnical data, cookies, logsLegitimate interests; consent for non-essential cookies
Send news or offers about our servicesName, business emailConsent or legitimate interests, depending on your country. You can opt out at any time
Meet legal and accounting dutiesInvoices, contracts, correspondenceLegal obligation

We do not sell your personal data, and we do not use it for automated decisions that significantly affect you.

4. Cookies and similar technologies

We use cookies, small files stored on your device, to make the site work and, with your consent, to understand how it is used.

  • Strictly necessary: keep you signed in, remember your language, protect forms against abuse, and store your cookie choice. These do not need consent.
  • Visitor tracking by the website platform: Odoo may set an identifier that links your visits and form submissions so we can follow up on your enquiry.
  • Analytics: Google Analytics. Used only after you accept, if the tool sets cookies.
  • Third-party services: live chat, embedded maps, videos.

A banner on your first visit lets you accept or decline non-essential cookies, and you can change your choice at any time in your browser settings or through the “Update My Cookie Preferences” button on our Cookie Policy page. A full list of cookies and their purpose is available in our Cookie Policy.

5. Who we share data with

We share personal data only with the providers and parties below, and only as needed.

  • Odoo S.A. and its affiliates: host this website and the business system where enquiries, bookings and applications are stored
  • Analytics provider: Google (Google Analytics)
  • Professional advisers: lawyers, accountants and auditors, under confidentiality duties
  • Authorities: where the law requires it or to protect our rights
  • Business transfers: if we merge with or sell part of our business, the data may move to the new owner under this policy

Providers act on our instructions under data processing agreements. We do not sell personal data.

6. International transfers

We work with clients in several countries, so your data may be processed outside your own, including outside the European Economic Area and the UK. When we transfer data from those regions, we rely on an adequacy decision or on safeguards such as the European Commission's Standard Contractual Clauses. Our website and business system are hosted by Odoo in its North America cloud region, with backups kept in separate data centers. You can ask us for a copy of the safeguards in use.

7. How long we keep data

We keep personal data only as long as we need it for the purpose it was collected for.

DataRetention
Enquiries and appointment requests24 months after the last contact
Client and contract recordsLength of the contract plus the legal accounting period
Website logs and analytics14 months
Marketing opt-outsUntil you object, so we can honour your choice

When the period ends, we delete or anonymise the data.

8. Your rights

You can write to us at privacy@particlesglobal.com to use any right below. We reply within one month (45 days for California requests), and we may ask you to confirm who you are first.

EU and UK residents (GDPR / UK GDPR)

  • Access your data and get a copy
  • Correct data that is wrong or incomplete
  • Delete your data in certain cases
  • Restrict or object to our use of it, including for direct marketing
  • Receive your data in a portable format
  • Withdraw consent at any time, without affecting earlier use
  • Complain to your local data protection authority

Canadian residents (PIPEDA and provincial laws)

  • Access your personal information and challenge its accuracy
  • Withdraw consent, subject to legal or contractual limits
  • Complain to the Office of the Privacy Commissioner of Canada or your provincial regulator

US residents

  • California residents can ask to know, correct or delete their personal information, and to opt out of its sale or sharing. We do not sell or share personal information for cross-context advertising.
  • We will not treat you unfairly for using these rights.

9. Security

We protect personal data with encrypted connections (HTTPS), access limited to people who need it, and strong authentication on our systems. We rely on Odoo's hosting security for the website itself. No system is completely secure. If a breach puts your rights at risk, we will tell you and the relevant authority as the law requires.

10. Children

Our website and services are for businesses and are not aimed at anyone under 16. We do not knowingly collect data from children. If you think a child has sent us data, contact us and we will delete it.

11. Third-party links and changes to this policy

Our website may link to other sites, such as LinkedIn. We do not control them and are not responsible for their privacy practices, so please read their policies.

We may update this policy. The "Last updated" date at the top shows the latest version, and for significant changes we will tell you on the website or by email.

12. Contact us

For questions about this policy or to use your rights, contact us: